Manage Orders | Adobe Commerce 2.3 User Guide (Archived)

Manage Orders

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

You can view your Amazon order information, as received from Amazon, in the Recent Orders section of the store dashboard or on the Amazon orders page (also called the All Orders view).

How you manage your Amazon orders depends on whether or not you have order import enabled or disabled in your Order Settings.

With order import enabled

After store integration, Import Amazon Orders is Enabled by default. This means that corresponding Magento orders are created for your Amazon orders and can be managed in the Magento Orders workflow.

Regardless of your order import settings, Amazon orders that existed in your Amazon Seller Central account prior to your store integration do not import.

Imported Amazon orders are managed in the Magento Orders workflow, just like your other Magento stores. Click the Amazon order number in the Order Number column to open the order in the Magento order process. See View Amazon Orders.

Order import process

When an order is placed on Amazon and order import is enabled, the following process begins.

Change	Actions
An order is placed on Amazon.	- Amazon sets the order status to `Pending`. - Order information is sent to Magento. - Order is added to Amazon orders table with a `Pending` status.
Amazon changes the order status to `Unshipped`.	- The status change is sent to Magento. - In the Amazon orders table, the order status changes to `Unshipped`. - In the Magento orders workflow, a corresponding Magento order is created with a `Processing` status.
In Magento orders workflow, the Magento order is processed and the status changes to `Shipped`.	- In the Amazon orders table, the order status changes to `Shipped`. - On the next cron job, the order status changes to `Complete` in the Magento orders workflow.

Order creation blockers

There are a few scenarios that prevent the creation of the corresponding Magento order. Magento orders are not created for orders that are received when any of the following issues occur.

Scenario	Solution
The item does not exist in the Magento catalog.	Create the new product in your Magento catalog and manually match it to the product.
The item in the catalog is disabled.	Make sure the product status is enabled.
The ordered item is out of stock.	Update or configure the product options for quantity and source.

When orders cannot be imported, a system message similar to the following will appear at the top of the screen:

`Your Amazon store(s) has orders that cannot be imported into Magento. See Recent Orders in the store dashboard(s): <store name>`

When the issue is resolved, the Magento order is created on the next sync.

With order import disabled

If you do not want to import and manage your Amazon orders in Magento, you can change the Import Amazon Orders setting to Disabled. This means that when new orders are received from Amazon, corresponding Magento orders are not created.

When disabled, order information received from Amazon appears in the Recent Orders section of the store dashboard and in the All Orders view. This order information is view only, and you must manage these orders in Amazon Seller Central. Click the Amazon order number in the Order Number column to open the order details in Amazon Seller Central. See View Amazon Orders.