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Communications

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

One of the tasks to complete before launching your store is to review the email templates that are used for all communications sent from your store to make sure that they reflect your brand. In this section of the guide, you will learn how to customize email and newsletter templates, as well as PDF invoices and packing slips. You will also learn how to personalize the content with variables and markup tags.

Email

Learn about the responsive email templates that are triggered by a variety of events that take place during the operation of your Magento store.

Customer Engagement

Learn how to use dotdigital Engagement Cloud to produce professional, personalized communications and reports using data from your Magento store.

Sales Documents

Learn how to customize generated invoices, packing slips, and credit memos before your store goes live. You can customize your logo, store address, and address format, as well as include additional information for reference.

Newsletters

Learn about the tools you can use to produce newsletters, build and manage your list of subscribers, develop content, and drive traffic to your store.

RSS Feeds

Use RSS feeds to publish your product information to shopping aggregation sites, and even include them in your newsletters. Customers can subscribe to your RSS feeds to learn about new products and promotions.

Variables

Your store includes a large number of predefined variables that can be used to personalize communications. And you can create your own custom variables. Use these variables in your email templates, blocks, and content pages.

Social

You can integrate your Magento store with your social networks by installing a Marketplace extension or adding a plugin to your content pages.
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