Managing Subscribers

As a best practice you should manage your subscription list on a regular basis, and make sure to process any requests to unsubscribe. In some jurisdictions, it is required by law that requests to unsubscribe are processed within a specific period of time.

If you want to use a third-party service to send newsletters, you can export your subscription list as a CSV or XML file.

Cancel a Subscription

1. On the Admin sidebar, go to Marketing > Communications > Newsletter Subscribers.

   For a multi-site setup where some customers have subscriptions for more than one site, each subscription is displayed as a line item in the grid.

2. Find the subscriber in the grid and select the checkbox in the first column.

   For a bulk unsubscribe, select the checkbox of each subscriber that you want to cancel.

3. Set the Action control to Unsubscribe and click Submit.

   The status of the record changes to Unsubscribed.

   Unsubscribe

Export the List of Subscribers

1. From the Newsletter Subscribers list, use the filter controls to include only records with a Status of Subscribed and for the appropriate website, store, or store view.

2. Set the Export to control to one of the following:

   • CSV
   • XML

3. Click Export. Then, look for the prompt at the bottom of the screen and save the file.

   Export Newsletter Subscribers