After July 2021, the 2.3.x release line no longer received quality updates or user guide updates. PHP 7.3 reached end of support in December 2021, and Adobe Commerce 2.3.x reached end of support in September 2022. We strongly recommend upgrading to Adobe Commerce 2.4.x to help maintain PCI compliance.

Managing Subscribers

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

As a best practice you should manage your subscription list on a regular basis, and make sure to process any requests to unsubscribe. In some jurisdictions, it is required by law that requests to unsubscribe are processed within a specific period of time.

If you want to use a third-party service to send newsletters, you can export your subscription list as a CSV or XML file.

Cancel a Subscription

  1. On the Admin sidebar, go to Marketing > Communications > Newsletter Subscribers.

    For a multi-site setup where some customers have subscriptions for more than one site, each subscription is displayed as a line item in the grid.

  2. Find the subscriber in the grid and select the checkbox in the first column.

    For a bulk unsubscribe, select the checkbox of each subscriber that you want to cancel.

  3. Set the Action control to Unsubscribe and click Submit.

    The status of the record changes to Unsubscribed.

    Unsubscribe newsletter Unsubscribe

Export the List of Subscribers

  1. From the Newsletter Subscribers list, use the filter controls to include only records with a Status of Subscribed and for the appropriate website, store, or store view.

  2. Set the Export to control to one of the following:

    • CSV
    • XML
  3. Click Export. Then, look for the prompt at the bottom of the screen and save the file.

    Export newsletter subscribers Export Newsletter Subscribers