Orders | Adobe Commerce 2.3 User Guide (Archived)

Orders

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

The Orders workspace lists all current orders. Each row in the grid represents an order, and each column represents an attribute or data field. By default, orders display in descending order from latest to earliest purchase date. Use the standard controls to sort and filter the list, find orders, and apply actions to selected orders. You can view existing orders, and create new orders. Use the tabs above the pagination controls to filter the list, change the default view, change and rearrange columns, and export data.

Orders are usually created when customers complete the checkout process from the storefront. However, if a customer needs assistance, you can also access their shopping cart or create an order either from the Orders grid or directly from their customer account.

Orders grid

Workspace controls

Control	Description
Create New Order	Creates a new order.
Go to Archive	Displays the list of archived orders.
Search	Initiates a search for orders based on the current filters.
Filters	Defines a set of search parameters used to filter the records that appear in the grid.
Default View	Determines the default column layout of the grid.
Columns	Determines the selection of columns and their order in the grid. The column layout can be changed and saved as a view. By default, only some of the columns are included in the grid.
Export	Exports the selected records as a CSV or Excel XML file.

Standard columns

Column	Description
Select	Select the checkbox to select the quote(s) to be subject to an action, or use the selection control in the column header. Options: Select All / Deselect All
ID	A unique, sequential number that is assigned when a new order is saved for the first time.
Purchase Point	Identifies the store view where the order was placed.
Purchase Date	The date the order was placed.
Bill-to Name	The name of the person who is responsible to pay for the order.
Ship-to Name	The name of the person to whom the order is to be shipped.
Grand Total (Base)	The grand total of the order.
Grand Total (Purchased)	The grand total of products purchased in the order.
Status	The current order status.
Action	View - Opens the order in edit mode.
Signifyd Guarantee Decision	If enabled, Signifyd automatically reviews your orders for fraud, and indicates which orders to ship, and which to reject.

Additional available columns

For information about changing the displayed columns, see Order Grid Layout.

Column	Description
Billing Address	The billing address of the customer who placed the order.
Shipping Address	The address where the order is to be shipped.
Shipping Information	The method that is to be used to ship the order.
Customer Email	The email address of the person who placed the order.
Customer Group	The customer group to which the person who placed the order is assigned.
Subtotal	The order subtotal, without shipping and handling, and tax.
Shipping and Handling	The amount charged for shipping and handling.
Customer Name	The first and last name of the customer who placed the order.
Payment Method	The method of payment to be used for the order.
Total Refunded	Any amount from the order that is to be refunded to the customer.
Refunded to Store Credit	Any amount from the order that is to be refunded to the customer’s store credit.
Company Name	The name of the company who placed the order.