After July 2021, the 2.3.x release line no longer received quality updates or user guide updates. PHP 7.3 reached end of support in December 2021, and Adobe Commerce 2.3.x reached end of support in September 2022. We strongly recommend upgrading to Adobe Commerce 2.4.x to help maintain PCI compliance.
Pending Payment Order Lifetime
This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support.
The documentation available here is intended for historical reference only and is not maintained.
The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
The lifetime of orders with pending payments is determined by the Orders Cron Settings configuration. The default value is set to 480 minutes, which is eight hours.
Set the lifetime of orders with pending payments
-
On the Admin sidebar, go to Stores > Settings > Configuration.
-
In the left panel, expand Sales and choose Sales underneath.
-
Expand
the Orders Cron Settings section.
Orders Cron Settings -
For Pending Payment Order Lifetime (minutes), enter the number of minutes before a pending payment expires.
-
Click Save Config.