After July 2021, the 2.3.x release line no longer received quality updates or user guide updates. PHP 7.3 reached end of support in December 2021, and Adobe Commerce 2.3.x reached end of support in September 2022. We strongly recommend upgrading to Adobe Commerce 2.4.x to help maintain PCI compliance.

Order Status Notification

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Customers can track the status of their orders by RSS feed if the Order RSS feed is enabled in the configuration.  When enabled, a link to the RSS feed appears on each order.

Customer Order Status Notification

Enable order status notification

  1. On the Admin sidebar, go to Stores > Settings > Configuration.

  2. In the left panel, expand Catalog and choose RSS Feeds.

  3. Expand the Orders section.

  4. Set Customer Order Status Notification to Enable.

  5. When complete, click Save Config.

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