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RMA Lifecycle
This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support.
The documentation available here is intended for historical reference only and is not maintained.
The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
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During its lifecycle, a returned merchandise authorization (RMA) can have many assigned statuses (such as Pending, Authorized, etc.). The RMA status indicates the progress of an RMA request raised by the user or the merchant.
RMA status
| Status | Description |
|---|---|
| Pending | This is the initial status assigned to an RMA request when it is raised by a user on the storefront or by the merchant in the Magento Admin. |
| Authorized | This status is assigned to the RMA when all requested items are authorized by the merchant in the Magento Admin for the returns. |
| Partially Authorized | This status is assigned to the RMA if any of the requested items have been denied and other products are authorized. |
| Denied | This status is assigned to the RMA if all the requested items are rejected by the merchant in the Magento Admin for the returns. |
| Return Received | This status is assigned by the merchant to the RMA when the requested items are received from the user. |
| Return Partially Received | This status is assigned by the merchant to the RMA when the requested items are partially returned and some of the items are denied to process. |
| Approved | This status is assigned by the merchant to the RMA when the requested items are approved to process further. |
| Rejected | This status is assigned by the merchant to the RMA when the requested items are rejected to process further. |
| Processed and Closed | This status is assigned by the merchant to the RMA when all the requested items are approved to process further. |
| Closed | This status is assigned by the merchant to the RMA when the requested items are denied to process for return. |