After July 2021, the 2.3.x release line no longer received quality updates or user guide updates. PHP 7.3 reached end of support in December 2021, and Adobe Commerce 2.3.x reached end of support in September 2022. We strongly recommend upgrading to Adobe Commerce 2.4.x to help maintain PCI compliance.

Packaging

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Due to the shutdown of Temando, the provider of the technology behind Magento Shipping, it is no longer possible to create a new Magento Shipping account. For detailed status information and recommendations for new shipping implementations in Adobe Commerce and Magento Open Source, see the shipping solutions page.

The Packaging grid lists the available packaging options that are available through your store. Existing packaging profiles can be edited or removed, and new packaging profiles added. The packaging options appear in a dropdown for each Carrier profile, and identify each type of packaging that is supported by the carrier.

Packaging

Add a packaging option

  1. On the Admin sidebar, go to Stores > Shipping > Packaging.

  2. Click Create New Packaging.

  3. Enter the Name of the package.

  4. Choose the package Type.

  5. For Tare Weight, enter the weight of the empty package.

  6. Set Tare Unit to the unit of measurement that is used for the Tare Weight value.

  7. Enter the Maximum Weight that can be placed in the package.

  8. Set Maximum Weight Unit to the unit of measurement that is used for the Maximum Weight value.

    Basic Settings

  9. Complete the options in the Outer Dimensions section.

    If you need help, click the Help () button or refer to the Field Descriptions at the end of this topic.

    Outer Dimensions

  10. Complete the options in the Inner Dimensions section.

    If you need help, click the Help () button or refer to the Field Descriptions at the end of this topic.

    Inner Dimensions

  11. Click Save.

Field Descriptions

Field Description
Name The name of the packaging type.
Type Describes the basic packaging type. Options: Box / Carton / Crate / Cylinder / Document Envelope / Flat Pack / Letter / Pallet / Parcel / Satchel/Bag / Other
Tare Weight The weight of the empty container that is used to calculate the shipment load when added to content weight.
Tare Weight Unit The unit of measurement that is used to describe tare weight. Options: g (gram) / oz (ounce) / kg (kilogram) / lb (pound)
Maximum Weight The maximum weight allowed for this packaging type.
Maximum Weight Unit The unit of measurement that is used to describe the maximum weight. Options: g (gram) / oz (ounce) / kg (kilogram) / lb (pound)
Outer Dimensions  
Length The package length when measured from the outside.
Width The package width when measured from the outside.
Height The package height when measured from the outside.
Unit Determines the unit of measurement for the outer dimensions of the package. Options: cm (centimeter) / in (inch) / m (meter) / mm (millimeter) / ft (foot)
Inner Dimensions  
Length The package length when measured from the inside.
Width The package width when measured from the inside.
Height The package height when measured from the inside.
Unit Determines the unit of measurement for the inner dimensions of the package. Options: cm (centimeter) / in (inch) / m (meter) / mm (millimeter) / ft (foot)
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