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Amazon Pay Customer Experience

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Customers can speed through checkout by using the payment methods and shipping addresses that are available in their Amazon accounts. Your store can be configured to show the Amazon Pay button on product pages, in the cart sidebar, in the shopping cart, and during checkout.

International customers may also have an option to select their preferred currency if you list prices in more than one currency. This multi-currency support allows customers to complete purchases without worrying about currency conversions or rates.

Amazon Pay on Product Page Amazon Pay on a product page

The following information describes the customer experience using Amazon Pay when placing an order from the Magento storefront.

  1. To begin the checkout process, click Amazon Pay and enter your Amazon credentials.

    Shipping Addresses Shipping Addresses

  2. Choose the shipping address from your Amazon Address Book.

    The pagination indicator shows how many addresses are available. However, only four can be displayed at a time.

    • Click the arrow () to view all available options.

    • To add a new address to the Address Book, click Add new.

    • If you prefer, click Return to standard checkout.

    Amazon Pay Address Book Amazon Pay Address Book

  3. Choose the Shipping Method that you want to use for the order and click Next.

  4. Complete the Review & Payments checkout step.

    The standard Magento payment methods are replaced with the payment methods that are available in the Amazon account. The pagination indicator shows how many payment methods are available. However, only four can be viewed at a time.

    Review and Payments Review & Payments

    • Click the arrow () to view all available options.

    • Choose the Payment Method to use for the purchase.

    Amazon Pay Payment Method Amazon Pay Payment Method

  5. Enter a Discount Code, if applicable.

  6. Review the order and click Place Order.

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