After July 2021, the 2.3.x release line no longer received quality updates or user guide updates. PHP 7.3 reached end of support in December 2021, and Adobe Commerce 2.3.x reached end of support in September 2022. We strongly recommend upgrading to Adobe Commerce 2.4.x to help maintain PCI compliance.

Customer Experience

This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support. The documentation available here is intended for historical reference only and is not maintained. The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.

Due to the shutdown of Temando, the provider of the technology behind Magento Shipping, it is no longer possible to create a new Magento Shipping account. For detailed status information and recommendations for new shipping implementations in Adobe Commerce and Magento Open Source, see the shipping solutions page.

From the storefront, Magento Shipping options appear during the first step of the checkout process. Magento Shipping can be configured to show all options, or only the ones that apply to the order.

Shipping Methods

During checkout, the customer identifies the address type as a residence or business and specifies whether the carrier must obtain a signature or can leave the package at the door. Finally, the customer chooses the preferred shipping rate and carrier to be used for the order.

Shipping Rate and Carrier

Click & Collect

If Click & Collect is enabled in the configuration, specific locations can be designated as Click & Collect fulfillment centers where the order can be sent for customer pick up.

During checkout, the Pick up in store option appears under Shipping Methods. When selected, a list of possible pickup locations appears, according to the logic of the related shipping experience rule. The customer chooses the most convenient location and selects Click & Collect as the shipping method.

During Order Review, the Click & Collect location appears in the Ship To section, rather than the customer’s shipping address.

The customer is notified by email when the order is ready to collect at the designated location.

Collection Point Selection

Collection Points

Collection points allow the customer to specify where the order is shipped. If enabled in the configuration, specific locations can be designated as fulfillment centers where the order is sent. The list of available countries is determined by those specified for collection points in the Magento Shipping configuration.

During checkout, the Send to Collection Point option appears under Shipping Methods. When selected, a list of possible pickup locations appears that are within a 20 km radius of the customer location, according to the logic of the related shipping experience rule. The list is sorted by the shortest distance, followed by description and opening hours, if available. Any locations with distances that cannot be calculated are listed alphabetically.

After choosing the location, the customer is prompted to choose the collection point as the shipping method.

During Order Review, the collection point location appears in the Ship To section, rather than the customer’s shipping address.

Returns

When creating a return shipment, you can generate a list of shipping quotes and choose the carrier that you want to use. The return label can be included in the original shipment.

Shipping Quotes for RMA Request

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