After July 2021, the 2.3.x release line no longer received quality updates or user guide updates. PHP 7.3 reached end of support in December 2021, and Adobe Commerce 2.3.x reached end of support in September 2022. We strongly recommend upgrading to Adobe Commerce 2.4.x to help maintain PCI compliance.
Locked Users
This site contains archived merchant documentation for a version of Adobe Commerce and Magento Open Source that has reached end-of-support.
The documentation available here is intended for historical reference only and is not maintained.
The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
For the security of your business, user accounts are locked by default after six failed attempts to log in to the Admin. Any user account that is currently locked appears in the Locked Users grid. An account can be unlocked by any other user with full Administrator permissions.
Additional password security measures can be implemented in the Advanced Admin configuration. See Admin Security.
Admin Account Disabled
Unlock an Admin account
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On the Admin sidebar, go to System > Permissions > Locked Users.
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In the grid, select the checkbox of the locked account.
Locked Users -
In the upper-left corner, set Actions to
Unlock. -
Click Submit to unlock the account.