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Sales Emails
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The documentation available here is intended for historical reference only and is not maintained.
The Adobe Commerce Merchant Documentation for current releases is published on the Adobe Experience League.
Stores > Settings > Configuration > Sales > Sales Emails
General Settings
| Field | Scope | Description |
|---|---|---|
| Asynchronous sending | Global | Determines if sales emails are sent asynchronously. It is recommended that you enable Asynchronous sending. Options: Disable - (Default) Sales emails are sent when triggered by an event. Enable - (Recommended) Sales emails are sent at predetermined, regular intervals. |
Order
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends a transactional email for each order placed. Options include: Yes / No |
| New Order Confirmation Email Sender | Store View | Identifies the store contact that appears as the message sender. Default sender: Sales Representative |
| New Order Confirmation Template | Store View | Identifies the template that is sent to confirm new orders placed by customers. Default template: New Order |
| New Order Confirmation Template for Guest | Store View | Identifies the template that is sent to confirm new orders placed by guests. Default template: New Order for Guest |
| Send Order Email Copy To | Store View | Provides the email address of anyone to receive a copy of an order email. Separate multiple addresses with a comma. |
| Send Order Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Order Comments
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends a transactional email for each order comment. Options include: Yes / No |
| Order Comment Email Sender | Store View | Identifies the store contact that appears as the message sender. Default sender: Sales Representative |
| Order Comment Email Template | Store View | Identifies the template that is sent when a comment is added to a customer order. Default template: Order Update |
| New Order Confirmation Template for Guest | Store View | Identifies the template that is sent when a comment is added to a guest order. Default template: Order Update for Guest |
| Send Order Email Copy To | Store View | Provides the email address of anyone to receive a copy of an order comment email. Separate multiple addresses with a comma. |
| Send Order Email Copy Method | Store View | Indicates the method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Invoice
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends a transactional email for each invoice generated. Options include: Yes / No |
| Invoice Email Sender | Store View | Identifies the store contact that appears as the message sender. Default sender: Sales Representative |
| Invoice Email Template | Store View | Identifies the template that is sent when an invoice is generated for a customer. Default template: New Invoice |
| Invoice Email Template for Guest | Store View | Identifies the template that is sent when an invoice is generated for a guest. Default template: New Invoice for Guest |
| Send Invoice Email Copy To | Store View | Provides the email address of anyone to receive a copy of an invoice email. Separate multiple addresses with a comma. |
| Send Invoice Email Copy Method | Store View | Indicates the method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Invoice Comments
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends a transactional email for each invoice comment. Options include: Yes / No |
| Invoice Comment Email Sender | Store View | Identifies the store contact that appears as the message sender. Default sender: Sales Representative |
| Invoice Comment Email Template | Store View | Identifies the template that is sent when a comment is added to a customer invoice. Default template: Invoice Update |
| Invoice Comment Email Template for Guest | Store View | Identifies the template that is sent when a comment is added to a guest invoice. Default template: Invoice Update for Guest |
| Send Invoice Comment Email Copy To | Store View | Provides the email address of anyone to receive a copy of an invoice comment email. Separate multiple addresses with a comma. |
| Send Invoice Comments Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Shipment
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends a transactional email for each shipment generated. Options include: Yes / No |
| Shipment Email Sender | Store View | Identifies the store contact that appears as the sender of the message. Default sender: Sales Representative |
| Shipment Email Template | Store View | Identifies the template that is sent when a shipment is generated for a customer. Default template: New Shipment |
| Shipment Email Template for Guest | Store View | Identifies the template that is sent when a shipment is generated for a guest. Default template: New Shipment for Guest |
| Send Shipment Email Copy To | Store View | Provides the email address of anyone who should receive a copy of a shipment email. Separate multiple addresses with a comma. |
| Send Shipment Email Copy Method | Store View | Indicates the method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Shipment Comments
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends a transactional email for each shipment comment. Options include: Yes / No |
| Shipment Comment Email Sender | Store View | Identifies the store contact that appears as the message sender. Default sender: Sales Representative |
| Shipment Comment Email Template | Store View | Identifies the template that is sent when a comment is added to a customer shipment. Default template: Shipment Update |
| Shipment Comment Email Template for Guest | Store View | Identifies the template that is sent when a comment is added to a guest shipment. Default template: Shipment Update for Guest |
| Send Shipment Comment Email Copy To | Store View | Provides the email address of anyone to receive a copy of a shipment comment email. Separate multiple addresses with a comma. |
| Send Shipment Comments Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Credit Memo
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | Activates the transactional email for each credit memo generated. Options include: Yes / No |
| Credit Memo Email Sender | Store View | Identifies the store contact that appears as the sender of the message. Default sender: Sales Representative |
| Credit Memo Email Template | Store View | Identifies the template that is sent when a credit memo is generated for a customer. Default template: New Credit Memo |
| Credit Memo Email Template for Guest | Store View | Identifies the template that is sent when a credit memo is generated for a guest. Default template: New Credit Memo for Guest |
| Send Credit Memo Email Copy To | Store View | Provides the email address of anyone who should receive a copy of a credit memo email. Separate multiple addresses with a comma. |
| Send Credit Memo Email Copy Method | Store View | Indicates the method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Credit Memo Comments
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends a transactional email for each credit memo comment. Options include: Yes / No |
| Credit Memo Comment Email Sender | Store View | Identifies the store contact that appears as the message sender. Default sender: Sales Representative |
| Credit Memo Comment Email Template | Store View | Identifies the template that is sent when a comment is added to a customer credit memo. Default template: Credit Memo Update |
| Credit Memo Comment Email Template for Guest | Store View | Identifies the template that is sent when a comment is added to a guest credit memo. Default template: Credit Memo Update for Guest |
| Send Credit Memo Comment Email Copy To | Store View | Specifies the email address of anyone to receive a copy of a credit memo comment email. Separate multiple addresses with a comma. |
| Send Credit Memo Comments Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
Quote
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | Enables quote email messages to be sent from the current store view. Options: Yes / No |
| Updated Quote Template (to Buyer) | Store View | Determines the email template that is used for notification sent to the buyer when an updated quote is available.Default template: Updated Quote |
| Declined Quote Template (to Buyer) | Store View | Determines the email template that is used for notification sent to the buyer when a quote is declined. Default template: Declined Quote |
| New Quote Template (to Seller) | Store View | Determines the email template that is used for notification sent to the seller when a request for a new quote is received. Default template: New Quote |
| Updated Quote Template (to Seller) | Store View | Determines the email template that is used for notification sent to the seller when an updated quote is received. Default template: Updated Quote |
| Quote Expiration (in 48 hrs) | Store View | Specifies the email template that is used for the expiration notice that is sent 48 hours before the quote expires. Default template: Expiration Warning |
| Quote Expiration (in 24 hrs) | Store View | Specifies the email template that is used for the expiration notice that is sent 24 hours before the quote expires. Default template: Expiration Warning 1 |
| Expiration Date Reset | Store View | Specifies the email template that is used for the notice that is sent when the expiration date changes. Default template: Expiration Date Reset |
| Send Quote Email Copy To | Store View | Specifies the email address of each person who is to receive a copy of the quote email. Separate multiple addresses with a comma. |
| Send Quote Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
RMA
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | Activates email notification for each RMA generated. Options: Yes / No |
| RMA Email Sender | Store View | Identifies the store contact that appears as the sender of the message. Default value: Sales Representative |
| RMA Email Template | Store View | Determines the email template that is used for the notification sent when an RMA is generated for a customer. Default template: New RMA |
| RMA Email Template for Guest | Store View | Determines the template that is sent when an RMA is generated for a guest. Default template: New RMA for Guest |
| Send RMA Email Copy To | Store View | Provides the email address of anyone who should receive a copy of an RMA email. Separate multiple addresses with a comma. |
| Send RMA Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
RMA Authorization
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends an email notification for each RMA authorization. Options: Yes / No |
| RMA Authorization Email Sender | Store View | Identifies the store contact that appears as the message sender. Default value: Sales Representative |
| RMA Authorization Email Template | Store View | Determines the email template that is used when an RMA authorization notification is sent. Default template: RMA Authorization |
| RMA Authorization Email Template for Guest | Store View | Determines the template that is used when an RMA authorization notification is sent to a guest. Default template: RMA Authorization for Guest |
| Send RMA Authorization Email Copy To | Store View | Provides the email address of anyone to receive a copy of an RMA authorization email. Separate multiple addresses with a comma. |
| Send RMA Authorization Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
RMA Admin Comments
RMA Admin Comments
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends an email notification for each RMA Admin comment. Options: Yes / No |
| RMA Comment Email Sender | Store View | Identifies the store contact that appears as the message sender. Default value: Sales Representative |
| RMA Comment Email Template | Store View | Determines the email template that is used when an Admin adds a comment to an RMA for a customer. Default template: RMA Admin Comments |
| RMA Comment Email Template for Guest | Store View | Determines the template that is used when an Admin adds a comment to an RMA for a guest. Default template: RMA Admin Comments for Guest |
| Send RMA Comment Email Copy To | Store View | Provides the email address of anyone to receive a copy of the notification. Separate multiple addresses with a comma. |
| Send RMA Comments Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |
RMA Customer Comments
| Field | Scope | Description |
|---|---|---|
| Enabled | Store View | When enabled, sends an email notification for each RMA customer comment. Options: Yes / No |
| RMA Comment Email Sender | Store View | Identifies the store contact that appears as the message sender. Default value: Customer Support |
| RMA Comment Email Recipient | Store View | Identifies the store contact that is the recipient of the customer comment email. Default value: Sales Representative. |
| RMA Comment Email Template | Store View | Determines the email template that is used when a customer adds a comment to an RMA. Default template: RMA Admin Comments |
| Send RMA Comment Email Copy To | Store View | Provides the email address of anyone to receive a copy of the notification. Separate multiple addresses with a comma. |
| Send RMA Comments Email Copy Method | Store View | Indicates the email method used to send the copy. Options include: Bcc - Sends a blind courtesy copy by including the recipient in the header of the same email that is sent to the customer. The BCC recipient is not visible to the customer. Separate Email - Sends the copy as a separate email. |