Order Management System (OMS) reached end of support in October 2024.
The documentation available here is intended for historical reference only and is not maintained.
For other Commerce-related documentation, see Adobe Commerce Documentation.

Pending arrival

An order pending arrival is an order within a shipment request, that was shipped to the store (STS) for an in-store pickup (ISPU), with a “pending arrival” status. In this section you can find information about pending arrivals and their related shipment requests in your OMS.

Pending arrival in the Admin

Pending arrivals in the Admin Menu

The Pending arrival page gives you an at-a-glance look at all of the shipment requests in your OMS with orders that are pending arrival. With this info you can prepare orders for ISPU and quickly and efficiently communicate applicable timelines for order arrivals .

The Pending arrival page shows comprehensive information about you shipment request that is pending arrival:

  • Shipment Request—ID of the shipment request
  • Items—Number of items in the shipment request
  • Origin—Original location/store shipped from
  • Destination—Destination location of shipment
  • Link to order—Link to Order page for the specific shipment request

  • Link to pick list—Link to Pick list page for all items in the shipment request

    Pending arrivals details view

Filter results

Quickly filter all the pending arrivals shipment requests to show only the ones you want to see with the Show Filters option.

To filter the list:

  1. Click Show filters.
  2. Use any or all of the available search criteria:
    1. In the Shipment Request field, add the name of a specified shipment request, or a portion of a name.
    2. Select the shipment request origin from the Origin dropdown list.
    3. Select the shipment request destination from the Destination dropdown list.
  3. Click Apply to apply the filtering.

  4. To show all the results again, or try a new search, click Reset.

    Pending arrivals filtering

View order

To see the Order details for a shipment request pending arrival, click View order. You will be directed to the order page for that shipment, which shows a comprehensive overview of the order containing the shipment request.

View pick list

To see the related pick list for a shipment request pending arrival, click Go to pick list. You will be directed to the pick list page, which shows the pick list overview for the shipment request.

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