Order details

Find all of the details for an order in the Sales > Orders > order ID for a specific order in your Order Management System (OMS) Admin.

Overview of an order

In the Order details view, you will find the following details about a specific order:

Overview

In the Overview section you see a general summary of a given order.

Overview of the order

Click View order in customer service to access the order in the Customer service view.

For more information about this view, see the Customer Service User guide.

In this Order overview section you can also see the items placed within the order as item lines. And you can perform the following manual actions:

• Force shipment
• Force cancellation

Force shipment

The Force shipment button allows you to authorise the OMS to ship the selected order item lines even if the logic of your order flow is configured differently (for instance, if you have capture before shipment logic enabled).

Force cancellation

The Force cancellation button allows you to force the cancellation of the selected item lines even if they are hard allocated. If you cancel with the Force cancellation button, the line will be cancelled and unallocated, and the shipment request line will be cancelled. The quantity is not placed back into your stock.

Force manual actions in the order

This functionality is only available for Home Delivery flows (Warehouse and Ship from Store orders). This is not available for In Store Pick Up (ISPU) orders.

For more information about the manual actions you can perform for an order, see the Customer Service User guide.

Comments

In the Comments section you can see existing, or add new, comments for the order. For example, a warehouse manager agent that updates the order can add a comment about it in this section.

Order comments

Manual actions

You can perform manual actions for an order in the Manual actions section. Click Manual actions and then choose which manual action to perform.

Manual actions for the order

See Order status and Order flow for more information on specifications in your OMS.

Generate a shipment request feed

You can generate a feed for shipment request exports to receive alarms when an order has shipment requests not exported. By default, this configuration is enabled as per the schema definition.

To generate this feed:

1. Navigate to Sources > Integration > Source Integration.

2. Toggle the shipment-request option to enable this configuration.

   Feed for shipment requests

   

These definitions are enabled and configured in your System Integrator (SI) Portal, which is not yet accessible externally. Contact Magento Support for assistance.

This functionality should be disabled if you are not going to use feeds for shipment request exports.

The ShipmentRequestTriggers configuration key is specifically used to handle shipment request exports via messages. , which is required to enable the generation of these feeds via messages.

For more information about the manual actions you can perform for an order, see the Customer Service User guide.

Cancel order

In the Cancel Order section you can cancel specific order lines of an order or the whole order.

Cancel an order

You can only cancel an order or specific order lines if the status allows it. For example, if the status of the order is PICKING you will not be able to cancel it, because you cannot cancel a shipment request. Cancelations must be initiated by the logistics provider.

For more information about canceling an order, see Order cancellation.

For more information about the cancellation flow, see Cancellation flow.

History

In the History section you can see the complete history of an order.

History of the order

You can filter the order by any column.

Sourcing logic

The Sourcing Logic view, in the OMS Admin > Orders > a specific order, shows the sourcing request info for an order.

Order sourcing logic

Sourcing for orders is configured at the aggregate level. We retain sourcing information for three months.

For more information about sourcing an order, see Stock & Sourcing.

Scoring

You can see sourcing details in the OMS Admin, and the best sourcing options based on intuitive scoring according to the sourcing request and shipping details, within the Sourcing Logic section.

Click View Details to see the Sourcing Details and the Best Sourcing Options sections for the order and order lines.

Sourcing details

The Sourcing Details view is a simple user interface that displays the scored options and stock availability at the moment of executing the sourcing logic. You can see all the possible sourcing options for each order, which were scored during the allocation wave, as well as the final ranking of each scored options.

Scoring for sourcing orders

The best sourcing option, as calculated based on myriad order and sourcing details, is presented for each order line in the Best Sourcing Option section.

With the Option section expanded at the bottom, you can also see other possible sourcing options for the order (if available), that have been scored based on criteria.

The Sourcing Details view is scalable, allowing you to easily manage big sourcing batches.

Allocation history

The Allocation History section allows you to view the history for all of the order lines, including information about stock status and allocation attempts per order line.

Allocation history of the order

You can filter the order by any column of info available.

See Fulfillment for more information about allocation in your OMS.

External

The External section allows you to view external communications that transpired during the course of the order.

External communications of the order

Application logs and API Journal in the OMS follow a data retention policy:

• Staging environments—Application logs are retained for seven days and the API Journal is retained for 30 days.
• Production environments (all regions)—Application logs and the API Journal are retained for 40 days.

See API Journal for more information about the API journal view, API calls, and other related information.

Payments

The Payments section shows all payments for an order.

Payments history of the order

In this section you can see different details of the payment for the order.

See Payments for more information.