Orders | Magento Order Management Documentation (Archived)

An order, in your Order Management System (OMS), is a request for products. Find all of the details for orders in Sales > Orders in your OMS.

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The Order view is divided into two main areas: a search filter and an order list.

Orders

Search orders

You can quickly search orders using filters:

Order ID
Customer first name
Customer last name
Customer email
Requested to
From date (order created)
To date (order created)
Sales channel
Order status—New, approved, received, on hold, logistics in progress, logistics complete, complete, error, rejected, incomplete, aborted, or all; If you have in-store pickup orders, the statuses are ready to start picking, pick in progress, pick confirmed, and pick declined
Shipping method—Standard method, express method, in-store pickup method, or all shipping methods

Date filters, such as From date or To date, use a date and time encoded in an ISO-8601 datetime format for specifications.

Example of an ISO-8601 datetime format

{
    "exp": "ge",
    "args": [
        {"exp": "field", "args": [{"value": "origin_date"}]},
        {"value": "2017-01-01T00:00:00+00:00", "type": "datetime"}
    ]
}

Orders view

In the Orders view, you will find the following details about a specific order:

Order ID
Sales channel
Items
Language
Date
Customer name
Order status
Order status reason

Orders cannot currently contain more than 200 lines (each order line is equal to a quantity of one).

View order details

Click View in the Pick list column to see details from a specific order, such as general information, billing and shipping address, item details, history, and payments information. Additionally, you can complete other actions, like canceling an order or creating a return, in the Picklist view.

See the Order details page to learn more about orders.

See the Customer Service topic to learn more about post-sales actions.