Order Management System (OMS) reached end of support in October 2024.
The documentation available here is intended for historical reference only and is not maintained.
For other Commerce-related documentation, see Adobe Commerce Documentation.

Simulate Returns

Before to do a return it’s possible to simulate it and see a preview. To allow it, the configuration Simulate Return Authorization must be activated. Once the option is activated, when you go to create a new return:

Diagram

You can select the items you want to return and press the Simulate button and you can see the preview. After that you can decide if you want to make the return or not.