Order Status
There are many statuses in the OMS. The below information enumerates available statuses and reason codes.
Order
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
ABORTED |
Aborted | TEST (Aborted test order) |
APPROVED |
Approved | - SYSAPPROVED (System approved order) - ANALYSTAPPROVED (Analyst approved order) |
AUTHORIZED |
Authorized | - |
CANCELLED |
Cancelled | This field will likely contain values specific to your setup, and may vary. There are many possible values not listed here. |
COMPLETE |
Complete | - FULLYSHIPPED (Order completed, fully shipped) - FULLYCANCELLED (Order completed, fully cancelled) - PARTIALLYSHIPPED (Order completed, partially shipped) |
ERROR |
Error | There are many possible status reasons and we do not require specific constants be used. - IMPORTFAIL (Import failed) - LOGISTICSFAIL (Logistics failed) - PAYMENTFAIL (Payment error) - INVALID_AUTH_STATUS (Invalid auth. status provided in NOI feed) - VALIDATE_AUTH_FAIL (Validate authorization failed) - MAX_AUTH_RETRY_ACHIEVED (Maximum authorization retries achieved) - CAPTUREFAILURE (Payment Capture Failed) |
INCOMPLETE |
Incomplete | - |
LOGISTICS |
Logistics in progress | - READYTOSHIP (Ready to ship) - PENDING_FIRST_SHIPMENT (Pending first shipment) |
LOGISTICSCOMPLETE |
Logistics Complete | - FULLYCANCELLED (Fully cancelled) - FULLYSHIPPED (Fully shipped) - PARTIALLYSHIPPED (Partially shipped) - COMPLETEDSHIP (Shipment completed) |
NEW_ORDER |
New | - NEWFRONTEND (New order from front end) - ITEM_PENDING_PICKING (For ISPU orders) |
ONHOLD |
On Hold | There are many possible status reasons not listed here. - PENDING_REMORSE_TIME (Pending remorse time) - PENDING_CAPTURE_REPLY (Pending reply from settlement—capture—request) - PENDING_RISKASSESSMENT_REPLY (Pending reply from risk assessment) - PENDING_VALIDATE_PAYMENT_REPLY (Pending validate payment replay) - CAPTURE_PENDING_CONTINUE_FLOW (Capture event processed, pending to continue the order flow) - PENDING_VALIDATE_AUTH (Pending validate authorization) - PENDING_EXTERNAL_VALIDATION (Pending external validation) |
PARTIALLYCOMPLETE |
Partially complete | - |
PICKCONFIRMED |
Pick confirmed | - |
PICKINPROGRESS |
Pick in progress | - |
PICKREADY |
Ready to pickup | - |
PRE_CANCELLATION |
Pre-cancellation | - |
RECEIVED |
Received | IMPORTED (Imported) |
REJECTED |
Rejected | - ANALYSTDEFFRAUD (Analyst detected fraud) - ANALYSTPOSFRAUD (Analyst detected possible fraud) - PAYMENT_AUTH_FAIL (Payment authorization failed) |
UNRECOVERABLEERROR |
Unrecoverable error | - |
Order item
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
ALLOCATEDSHIP |
Allocated Shipment | SHIPMENTCREATED (Shipment created) |
APPROVED |
Approved | - AGENTAPPROVED (Approved by an agent) - AUTOAPPROVED (Approved automatically) |
BACKORDER |
Backorder | - |
CANCELLED |
Cancelled | This field will likely contain values specific to your setup, and may vary. There are many possible values not listed here. - ASSOCIATEDITEMCANCELLED (Associated item cancelled) - OUTOFSTOCK (Out of stock) - Rejected partial shipment - NOTHINGTOSHIP (Nothing to ship) - CUSTOMERREQ (Customer Request) - CANCELLED_BY_EXTERNAL_VALIDATION_SERVICE (Canceled by external vaidation service) - CANCELLEDBYPAYMENTANDRISK (Cancelled by payment and risk) - CARDEXPIRED (Card expired) - Cancelled by Customer Care |
DELIVERED |
Delivered | DELIVERED |
ERROR |
Error | There are many possible status reasons and we do not require specific constants be used. - IMPORTFAIL (Import failed) - LOGISTICSFAIL (Logistics failed) - PAYMENTFAIL (Payment error) - INVALID_AUTH_STATUS (Invalid auth. status provided in NOI feed) - VALIDATE_AUTH_FAIL (Validate authorization failed) - MAX_AUTH_RETRY_ACHIEVED (Maximum authorization retries achieved) - CAPTUREFAILURE (Payment capture failed) |
IN_TRANSIT |
In transit | IN_TRANSIT |
ITEM_PENDING_PICKING |
Pending to pickup | ITEM_PENDING_PICKING |
NEW |
New | - INITIALORDER (Part of initial order) - CANCELLED - ITEM_PENDING_PICKING - NEW |
ONHOLD |
On Hold | There are many possible status reasons not listed here. - PENDING_REMORSE_TIME (Pending remorse time) - PENDING_CAPTURE_REPLY (Pending reply from settlement(capture) request) - PENDING_RISKASSESSMENT_REPLY (Pending reply from risk assessment) - PENDING_VALIDATE_PAYMENT_REPLY (Pending validate payment reply) - CAPTURE_PENDING_CONTINUE_FLOW (Capture event processed, pending to continue the order flow) - PENDING_VALIDATE_AUTH (Pending validate authorization) - PENDING_EXTERNAL_VALIDATION (Pending external validation) |
PICKCONFIRMED |
Pick confirmed | PICKCONFIRMED |
PICKREADY |
Ready to pickup | - |
PRESHIPPED |
Pre-shipped | - |
READYTOSHIP |
Ready to ship | - |
RECEIVEDBYLOGISTICS |
Received by logistics | OSREPORTREC See the In-flight Stock section of the Inventory topic for more information. |
REJECTED |
Rejected | - ANALYSTDEFFRAUD (Analyst detected fraud) - ANALYSTPOSFRAUD (Analyst detected possible fraud) - PAYMENT_AUTH_FAIL (Payment authorization failed) |
RESOURCED |
Resourced | RESOURCED |
SHIPPED |
Shipped | - ALLSHIPPED - COLLECTED - SHIPPED |
UNRECOVERABLEERROR |
Unrecoverable error | - |
Shipment
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
CANCELLED |
Cancelled | CANCELLED (Cancelled) |
NEW_STATUS |
New | NEW (Ready to ship) |
PACKED |
Packed | PACKED (Pending collection) |
PICKING |
Picking | PICKING (Picking) |
RECEIVEDBYLOGISTICS |
Received by logistics | LOGFEEDCREATED (Log feed created) |
SENTTOLOGISTICS |
Sent to logistics | - |
SHIPPED |
Shipped | SHIPPED (Shipped) |
Shipment request
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
CANCELLED |
Cancelled | - CANCELLED (Cancelled) - ALLITEMSCANCELLED (All items cancelled) - ALLITEMSDECLINED (All items declined) |
NEW_STATUS |
New | NEW (New) |
PACKED |
Packed | - PACKED (Packed) - COLLECTING (Collecting) |
PICKCONFIRMED |
Pick confirmed | PICKCONFIRMED |
PICKING |
Picking | PICKING (Picking) |
SHIPPED |
Shipped | - SHIPPED (Shipped) - PARTIALLYCOMPLETE (Partially complete) - ALLITEMSSHIPPED (ALLITEMSSHIPPED) |
RECEIVEDBYLOGISTICS |
Received by logistics | RECEIVEDBYLOGISTICS |
RESOURCE |
Re-source | - |
Shipment request item
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
ASSIGNED |
Assigned | ASSIGNED |
CANCELLED |
Cancelled | - CANCELLED - CANCELLEDBYOMS - CANCELLED_BY_EXTERNAL_VALIDATION_SERVICE - CANCELLEDBYPAYMENTSANDRISK |
COLLECTED |
Collected | CUSTOMER_COLLECTED |
CUSTOMERDECLINED |
Customer declined | CUSTOMER_DECLINED |
DECLINED |
Declined | DECLINED |
DELIVERED |
Delivered | DELIVERED |
IN_TRANSIT |
In transit | IN_TRANSIT |
NEW_ITEM |
New | ITEM_PENDING_PICKING |
PACKED |
Packed | PACKED |
PACKING_CANCELLED |
Packing cancelled | (Custom configured values) |
PENDING_ARRIVAL |
Pending arrival | PENDING_ARRIVAL |
PENDING_PICKING |
Item pending picking | ITEM_PENDING_PICKING (For ISPU orders) |
PICKCONFIRMED |
Pick confirmed | PICKCONFIRMED |
PICKDECLINED |
Pick declined | - PICKDECLINED - (Custom configured values) |
PICKED |
Picked | PICKED |
RECEIVEDBYLOGISTICS |
Received by logistics | RECEIVEDBYLOGISTICS |
SHIPPED |
Shipped | - SHIPPED - OSREPORT (By warehouse) |
These custom reason codes are enabled and configured in your System Integrator (SI) Portal, which is not yet accessible externally. Contact Magento Support for assistance.
Item payment
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
AUTH_EXPIRED |
Authorization | - |
AUTH_FAILURE |
Authorization Failure | - |
AUTHORISED |
Authorised | - |
CANCEL_CONFIRMATION_FAILURE |
Cancel Confirmation Failure | - |
CANCEL_REQUESTED |
Cancel Requested | - |
CANCELLED |
Cancelled | - |
CAPTURE_REQUESTED |
Capture Requested | - |
CAPTURED |
Captured | - |
PENDING_CAPTURE_REQUEST |
Pending Capture Request | - |
PENDING_CANCEL_REQUEST |
Pending Cancel Request | - |
Post-sales
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
APPROVED |
Approved | - AGENTAPPROVED (Approved by an agent) - AUTOAPPROVED (Approved automatically) - LOST (Return lost) - RECEIVED (Received) - BORETURN (Returned in the OMS Admin) |
CANCELLED |
Cancelled | - CSRREQUEST (Request from customer support) |
REQUESTED |
Requested | - LOGIREQUEST (Request received at logistics) - CSRREQUEST (Request from customer support) |
See Refunds for more information about custom or offline statuses for post-sales and refund processes.
Refund
| Status Code | Status Name | Reason Code (Reason Name) |
|---|---|---|
CANCELLED |
Cancelled | BOCANCEL (Cancelled in the OMS Admin) |
PENDING_RELEASE |
Pending release | - RELEASEFAIL (Release failed) - PENDING_REFUND_CONFIRMATION (Pending payment gateway confirmation) |
RELEASED |
Released | - RELEASEDOFFLINE (Release offline) - RELEAESESUCCESS (Release success) |
REQUESTED |
Requested | REQUESTED (Requested) |